Question 1

Which areas do you provide your services in?

Accepted Answer

We serve the following states:
Virginia, Maryland, New York, New Jersey, Delaware, Pennsylvania, Washington DC, Ontario (Canada), Massachusetts, Connecticut, and Florida.

An additional travel fee is applicable if the location is beyond 25 miles radius major metropolitan city like Washington DC or New York. Please call or email us before booking a session in areas beyond 25 miles radius of major city.

The complete list of zipcodes, cities, towns served by us is mentioned here:
https://www.macrohypephotography.com/areas-served (https://www.macrosnaps.com/areas-served)

Question 2

Is your company insured and registered?

Accepted Answer

We are fully insured through State Farm. We are insured for $1 million (each occurrence) and $2 million (general aggregate).  Our policy number is 98-CX-Q648-0 which can be verified by calling State Farm's helpline number. If your venue needs a copy of our insurance, just email us at info@macrosnaps.com and we will be happy to oblige.

We are registered in the State of Virginia and State of New Jersey

Question 3

How will I receive my pictures?

Accepted Answer

All of your images are delivered online in a private gallery via dropbox or google drive in full hd resolution.

Question 4

What is your video coverage like?

Accepted Answer

For weddings and events we usually deliver highlights reel usually 3 to 10 minutes long by selecting the best moments from the entire footage.

For examples, please refer to our YouTube Channel:
https://www.youtube.com/channel/UCYoC7JGFcAQiSxOqKSmIzEw
(https://www.youtube.com/channel/UCYoC7JGFcAQiSxOqKSmIzEw)
We also do full coverage/continuous footage for corporate/commercial events/talks/sporting events subject to additional charges. We can also provide RAW Un-Edited footage on request until 30 days after the shoot. We allow upto 2 edits in the highlights reel video in the 30 day period. The raw files are permanently deleted from our servers 30 days after the shoot.

Question 5

Do you have a studio?

Accepted Answer

Yes, we do have a studio in New York City (Serving New York Metro Area) and in Alexandria, Virginia (Serving Washington DC Metro).
New York City (Times Square)
New York City Studio Address: 115 W 45th Street Suite 606, New York, NY 10036

Washington DC Metro Area
Alexandria Studio Address: 4900 Leesburg Pike Suite 414, Alexandria VA 22302

Question 6

How many photographers do you have and what equipment they have?

Accepted Answer

We have 17 photographers and videographer. All our photographers/videographers has atleast 5 years of experience under their belt. All our photographers are self taught and have passion for photography. For them photography is not a service for which they get paid for, but instead for them it is a medium of spreading happiness. All our staff is vaccinated and are background checked. 
 
Our cameras include Canon 5D Mark IV, Canon EOS R5, EOS R, Sony A7III and Nikon D7500 among other. We use DJI Mavic Pro and DJI Spark drone for Aerial Photography.  We use Matterport Pro2 3D for 3D tours for real estate.

Question 7

How long you have been doing photography?

Accepted Answer

We have been doing commercial/product photography, real estate photography, commercial videography and photography for websites/commercial projects of our clients as part of our parent company MacroHype LLC since 2011. In January 2020, we established MacroSnaps as a separate entity from our parent company MacroHype LLC and have have started doing photography for weddings, engagements, maternity and new born shoots, boudoir and all other kinds of events and important moments.

Question 8

Are the pictures edited?

Accepted Answer

Yes. We color grade and retouch all the pictures delivered to our client. We also consider additional editing requests i.e. if you wish to look slim/muscular, tanner/fairer etc at a additional charge. Please contact us for more information regarding the additional editing request.

We also allow re-editing if you are not satisfied with any of the edited photos without any additional charges.

Question 9

Are the prices negotiable and does the price include taxes?

Accepted Answer

All the prices listed on our website are final and are not negotiable. All prices are inclusive of taxes and other charges unless stated. We have priced our services to make sure that people will all budgets are able to afford quality services instead of breaking their banks.

Question 10

Why are the first hour prices different from the additional hour charges?

Accepted Answer

We keep a gap between shoots in order to make sure our photographers show up on time and are able to plan ahead.  Hence we account for this extra time and time/fee required for travel in the first hour charges. Our first hour photographer charges are $200 and our videography charges are $250.

Question 11

What is your privacy policy for pictures and videos?

Accepted Answer

We release the rights of all pictures and videos to the clients only for non-commercial purposes. The client can print the pictures, share them online or on social media. However the client CANNOT use the pictures for any commercial purposes like selling our pictures of stock image sites or to other photographers to use for their portfolio.

We own all the pictures and videos and hence we can use the pictures/video in our social media, portfolio and other marketing material. If you don't want your images/videos to be used anywhere, please inform us at the time of making the booking and we will not share the pictures/videos anywhere.

You can read other terms and conditions here:
https://www.macrosnaps.com/terms-conditions (https://www.macrosnaps.com/terms-conditions)

Question 12

What is your refund and rescheduling policy?

Accepted Answer

We don't offer refund under any circumstances. Bookings can be rescheduled without any additional charges due to extreme weather conditions or due to an unavoidable emergency like major accident or life threatening issue (proof of emergency will be required). Beyond these 2 scenarios, bookings can't be rescheduled as when we receive  a booking, we reserve the slot for the client hence giving up on all other potential bookings for that time slot.

Question 13

What is the shipping fee?

Accepted Answer

Shipping fee is the credit card processing fee which our third party payment processor charges.

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